Refund policy

Refund Policy

We want you to be happy with your purchase. Because our products are made to order, we have a slightly different returns process compared to traditional retailers.

Returns and Cancellations

Due to our products being printed and fulfilled specifically for each order, we are unable to accept returns or exchanges for reasons such as:

Choosing the wrong size
Ordering the wrong colour
Providing an incorrect delivery address
Changing your mind after purchase

If you need to cancel your order, please contact us as soon as possible at hello@nothingapparel.store. We may be able to cancel your order if production has not yet started. Once your order has entered production, it cannot be cancelled.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival and contact us within 14 days of delivery if your item:

Arrives damaged
Has a printing or manufacturing defect
Is incorrect compared to the item ordered

To process any claim, you must provide:

Your order number
A description of the issue
Clear photographs showing the fault, damage, or incorrect item

Claims submitted without sufficient evidence may be declined.

All claims will be reviewed on a case-by-case basis. If we determine that the item is faulty, damaged, or incorrect, we will provide a replacement or refund at our discretion.

We reserve the right to request additional information or photographs before making a decision on a claim.

You will not be required to return the item unless we specifically request it.

Refunds

Refunds are only available for approved claims relating to faulty, damaged, or incorrectly supplied items, or where otherwise required by applicable consumer protection laws.

If your refund is approved, it will be issued to your original payment method. Please allow up to 10 business days for your bank or payment provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@nothingapparel.store.