Shipping policy

Shipping Policy

Thank you for shopping with Nothing Apparel.

All products are made to order and produced specifically for you after your order is placed.

Processing Times

Orders are typically produced within 3–7 business days before shipment.

During periods of high demand, holidays, product launches, or other unforeseen circumstances, production times may be longer.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Shipping

We ship internationally to most countries.

Shipping times vary depending on the destination, fulfilment location, and shipping method selected by our fulfilment partners.

Delivery estimates provided at checkout are estimates only and are not guaranteed.

Please note that production time is separate from shipping time.

Tracking

Tracking information will be provided when available once your order has been dispatched.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation email.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping charges unless otherwise stated.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned, delayed, or cannot be delivered due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply to resend the order.

Delayed Deliveries

While we work hard to ensure orders arrive as quickly as possible, delays may occur due to factors outside our control, including:

  • Customs processing

  • Carrier delays

  • Severe weather

  • Public holidays

  • High seasonal demand

  • Other unforeseen circumstances

Nothing Apparel is not responsible for delays caused by shipping carriers, customs authorities, or events outside our reasonable control.

Lost, Damaged, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery at hello@nothingapparel.store.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs showing the problem

Claims will be reviewed and, where approved, a replacement or refund will be provided in accordance with our Refund Policy.

Contact

If you have any questions regarding shipping, please contact:

hello@nothingapparel.store

Nothing Apparel
Aaron Brackenridge trading as Nothing Apparel
1/1 104 Townhead
Kirkintilloch
Glasgow G66 1NZ
United Kingdom